{"id":1194,"date":"2014-09-10T21:07:33","date_gmt":"2014-09-10T19:07:33","guid":{"rendered":"http:\/\/www.cardinalmilano.com\/?page_id=1194"},"modified":"2025-12-02T15:15:31","modified_gmt":"2025-12-02T14:15:31","slug":"faq","status":"publish","type":"page","link":"https:\/\/cardinalmilano.com\/ar\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<h2 class=\"uppercase\">Frequently Asked Questions<\/h2>\n<div class=\"accordion\">\n\t<div id=\"accordion-3582237465\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3582237465-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-place-an-order?\" aria-expanded=\"false\" aria-controls=\"accordion-3582237465-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u062a\u0628\u062f\u064a\u0644\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How can I place an order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3582237465-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3582237465-label\">\n\t\t\t\n<p>You can shop directly on our website by selecting the product, choosing the available options, and proceeding to checkout.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-458980129\" class=\"accordion-item\">\n\t\t<a id=\"accordion-458980129-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-modify-or-cancel-my-order-after-placing-it?\" aria-expanded=\"false\" aria-controls=\"accordion-458980129-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u062a\u0628\u062f\u064a\u0644\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I modify or cancel my order after placing it?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-458980129-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-458980129-label\">\n\t\t\t\n<p>If your order has not been shipped yet, please contact our Customer Care as soon as possible. We will do our best to assist you.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2565799081\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2565799081-label\" class=\"accordion-title plain\" href=\"#accordion-item-which-payment-methods-do-you-accept?\" aria-expanded=\"false\" aria-controls=\"accordion-2565799081-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u062a\u0628\u062f\u064a\u0644\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Which payment methods do you accept?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2565799081-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2565799081-label\">\n\t\t\t\n<p>We accept major credit cards, PayPal, and Direct Bank Transfer.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-401781596\" class=\"accordion-item\">\n\t\t<a id=\"accordion-401781596-label\" class=\"accordion-title plain\" href=\"#accordion-item-are-payments-secure?\" aria-expanded=\"false\" aria-controls=\"accordion-401781596-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u062a\u0628\u062f\u064a\u0644\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Are payments secure?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-401781596-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-401781596-label\">\n\t\t\t\n<p>Yes, all transactions are encrypted and processed through certified and secure platforms.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3734989438\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3734989438-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-ship-internationally?\" aria-expanded=\"false\" aria-controls=\"accordion-3734989438-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u062a\u0628\u062f\u064a\u0644\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do you ship internationally?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3734989438-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3734989438-label\">\n\t\t\t\n<p>Yes, we ship worldwide using reliable and fully trackable couriers.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3768866248\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3768866248-label\" class=\"accordion-title plain\" href=\"#accordion-item-are-duties-and-taxes-included?\" aria-expanded=\"false\" aria-controls=\"accordion-3768866248-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u062a\u0628\u062f\u064a\u0644\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Are duties and taxes included?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3768866248-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3768866248-label\">\n\t\t\t\n<p>Yes, duties and taxes are included in the final price for eligible countries. No additional charges will apply upon delivery.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2718977929\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2718977929-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-are-the-delivery-times?\" aria-expanded=\"false\" aria-controls=\"accordion-2718977929-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u062a\u0628\u062f\u064a\u0644\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What are the delivery times?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2718977929-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2718977929-label\">\n\t\t\t\n<p>Order processing usually takes 1\u20132 business days. Estimated delivery times:<br \/>\n\u2013 Europe: 2\u20134 days<br \/>\n\u2013 USA: 3\u20135 days<br \/>\n\u2013 Middle East: 3\u20135 days<br \/>\n\u2013 Rest of the world: 4\u20137 days<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-116864643\" class=\"accordion-item\">\n\t\t<a id=\"accordion-116864643-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-track-my-order?\" aria-expanded=\"false\" aria-controls=\"accordion-116864643-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u062a\u0628\u062f\u064a\u0644\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How can I track my order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-116864643-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-116864643-label\">\n\t\t\t\n<p>Once your order has been shipped, you will receive an email with a tracking link.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2796479764\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2796479764-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-return-a-product?\" aria-expanded=\"false\" aria-controls=\"accordion-2796479764-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u062a\u0628\u062f\u064a\u0644\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I return a product?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2796479764-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2796479764-label\">\n\t\t\t\n<p>Yes, you may return items within 14 days from delivery. Products must be unused, undamaged, and in their original packaging. Not possible to return MTO items or items with CITES (crocodile, alligator, python, lizard).  <\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2069489551\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2069489551-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-initiate-a-return?\" aria-expanded=\"false\" aria-controls=\"accordion-2069489551-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u062a\u0628\u062f\u064a\u0644\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How do I initiate a return?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2069489551-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2069489551-label\">\n\t\t\t\n<p>Contact our Customer Care with your order number. We will provide instructions and a return label if applicable.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1508277078\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1508277078-label\" class=\"accordion-title plain\" href=\"#accordion-item-are-returns-free?\" aria-expanded=\"false\" aria-controls=\"accordion-1508277078-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u062a\u0628\u062f\u064a\u0644\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Are returns free?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1508277078-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1508277078-label\">\n\t\t\t\n<p>Taxes and Duties and shipping costs do not refund in case of return of items.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3539869172\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3539869172-label\" class=\"accordion-title plain\" href=\"#accordion-item-when-will-i-receive-my-refund?\" aria-expanded=\"false\" aria-controls=\"accordion-3539869172-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u062a\u0628\u062f\u064a\u0644\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>When will I receive my refund?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3539869172-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3539869172-label\">\n\t\t\t\n<p>After receiving and inspecting the return, refunds are processed within 5\u20137 business days to the original payment method.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-742129006\" class=\"accordion-item\">\n\t\t<a id=\"accordion-742129006-label\" class=\"accordion-title plain\" href=\"#accordion-item-are-your-products-made-in-italy?\" aria-expanded=\"false\" aria-controls=\"accordion-742129006-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u062a\u0628\u062f\u064a\u0644\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Are your products made in Italy?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-742129006-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-742129006-label\">\n\t\t\t\n<p>Yes, all our creations are 100% Made in Italy and handcrafted by skilled artisans.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-955063428\" class=\"accordion-item\">\n\t\t<a id=\"accordion-955063428-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-type-of-leather-do-you-use?\" aria-expanded=\"false\" aria-controls=\"accordion-955063428-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u062a\u0628\u062f\u064a\u0644\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What type of leather do you use?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-955063428-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-955063428-label\">\n\t\t\t\n<p>We use premium leathers sourced from certified Italian tanneries, including full-grain leather, exotic skins, and special embossed finishes.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3434861700\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3434861700-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-should-i-care-for-my-leather-bag?\" aria-expanded=\"false\" aria-controls=\"accordion-3434861700-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u062a\u0628\u062f\u064a\u0644\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How should I care for my leather bag?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3434861700-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3434861700-label\">\n\t\t\t\n<p>Keep it away from direct heat or sunlight, avoid humidity, and store it inside the dust bag when not in use. For deeper care, we recommend leather-specific products.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1959202082\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1959202082-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-offer-customized-or-made-to-order-items?\" aria-expanded=\"false\" aria-controls=\"accordion-1959202082-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u062a\u0628\u062f\u064a\u0644\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do you offer customized or Made To Order items?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1959202082-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1959202082-label\">\n\t\t\t\n<p>Yes, Cardinal Milano offers a Made To Order service on selected models. Contact us for availability and production times.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3777331647\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3777331647-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-offer-limited-edition-items?\" aria-expanded=\"false\" aria-controls=\"accordion-3777331647-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u062a\u0628\u062f\u064a\u0644\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do you offer limited edition items?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3777331647-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3777331647-label\">\n\t\t\t\n<p>Yes, some materials and collections are produced in limited quantities.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3415743000\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3415743000-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-contact-customer-care?\" aria-expanded=\"false\" aria-controls=\"accordion-3415743000-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u062a\u0628\u062f\u064a\u0644\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How can I contact Customer Care?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3415743000-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3415743000-label\">\n\t\t\t\n<p>You can reach us through the Contact Us page or via email. We usually reply within 24\u201348 hours.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions<\/p>\n","protected":false},"author":3370,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-1194","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/cardinalmilano.com\/ar\/wp-json\/wp\/v2\/pages\/1194","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cardinalmilano.com\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cardinalmilano.com\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cardinalmilano.com\/ar\/wp-json\/wp\/v2\/users\/3370"}],"replies":[{"embeddable":true,"href":"https:\/\/cardinalmilano.com\/ar\/wp-json\/wp\/v2\/comments?post=1194"}],"version-history":[{"count":13,"href":"https:\/\/cardinalmilano.com\/ar\/wp-json\/wp\/v2\/pages\/1194\/revisions"}],"predecessor-version":[{"id":171031,"href":"https:\/\/cardinalmilano.com\/ar\/wp-json\/wp\/v2\/pages\/1194\/revisions\/171031"}],"wp:attachment":[{"href":"https:\/\/cardinalmilano.com\/ar\/wp-json\/wp\/v2\/media?parent=1194"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}