EXCHANGES

cardinalmilano.com accepts exchanges within 28 days of the merchandise’s delivery date. We can only exchange non-faulty items that are in their original condition, have not been worn, altered or washed, with all accessories it arrived.  Soles of footwear must be in perfect condition and must not be marked in any way. Items must be returned with all original tags, packaging and other accessories (dustbags, hangers, garment covers etc.) received with the order. Shoes and other accessories must be returned with their original boxes, which must not be damaged and/or altered or used as the external parcel for the shipment.

The merchandise must be returned in one package with original Cardinal box. We reserve the right to refuse multiple returns sent at different times from one order.

Please be aware that cardinalmilano.com can only exchange an item for the same item in a different size or color. Please contact our Customer Care at customercare@cardinalmilano.com in order to reserve the article in the size or color required. Unfortunately, it is not possible to exchange an item for a different one. The new size will be dispatched as soon as we have received the article that is being exchanged.

Please note that we can only accept exchanges from the country which the shipment was sent to. If the shipment was sent to Germany, for instance, we can only accept an exchange from Germany.

For further information about exchanges, please see our terms & conditions.

For additional information or if you have any further questions, please feel free to contact us by email at customercare@cardinalmilano.com.

RETURNS

All purchased items can be returned except MTO made to order ones. MTO items are personalized and can not be either returned or exchanged. If you would like to repeal your contract of purchase, you may choose one of the following two options:

– You have 14 days after delivery to repeal your contract of purchase in written form by sending us an email or sending a whasapp message. After sending us your cancellation form, please return the items within 14 days.

– Your repeal of purchase will automatically take effect if you return the items within 28 days.

Regardless of which option you choose, please ensure that the following provisions are met:

All items must be in mint condition i.e. have not been worn, altered or washed and all tags have to be attached. Soles of footwear must be in perfect condition and must not be marked in any way.

Items must be returned with all original tags, packaging and other accessories (dustbags, hangers, garment covers etc.) received with the order. Shoes and other accessories must be returned with their original boxes, which must not be damaged and/or altered or used as the external parcel for the shipment.

All merchandise to be returned has to be sent in one package in original Cardinal box.

Return shipments must be made using the service used for original delivery

We can only accept returns if all of the above conditions have been met.

Please be aware that it may take a few days for us to process your return after we have received it. After we have received the returned merchandise, we check, and we will send you an email concerning your refund. The time it takes for you to get refunded depends on your credit card. The refund should appear on your credit card statement within two months of the return, at the latest. In case the recipient is not the same person that made the purchase, the refund will be booked onto the credit card holder’s account. Refunds are made in the same currency as the purchase. Potential losses due to currency fluctuations will not be refunded.

If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable if payed by Cardinal.

The cost shipping is in charge to the customer.

Please note that we can only accept returns from the country which the shipment was sent to. If the shipment was sent to Germany, for instance, we can only accept a return from Germany. Please note that shipping costs will not be refunded.

For further information on returns, please see our “terms & conditions“

For additional information or if you have any further questions, please feel free to contact us by sending us an email at customercare@cardinalmilano.com.

For any issue not explicitly mentioned, the European normative for long-distance commerce prevails.